Expertise

Taking Action

Applying expertise and experience rooted in our foundation as a federally designated quality improvement organization (QIO) since 1984, we work closely with partners to identify gaps in system delivery and provide the tools necessary to take action. We've helped countless clients improve system performance and deliver care that is patient-centered, cost-effective and safe.

Culture of Collaboration

There is an inherent relationship between heath care system performance at the provider, payer, and community levels, and the care that patients receive. The Carolinas Center for Medical Excellence (CCME) is an experienced, trusted partner in evaluating and improving performance constructively and collaboratively.

HQIN

As part of the Health Quality Innovation Network (HQIN), CCME is the QIO for South Carolina. Under the 5-year quality improvement contract, we provide quality improvement expertise to Medicare providers and support better outcomes for Medicare Beneficiaries living in rural, underserved communities. The HQIN region serves, VA, KS, MO and SC. www.hqin.org.

CCME's Mission

We help people by improving the quality of health care.

CCME Corporate Values

At CCME, we believe that to transform health care, we must continuously aspire to be the best in everything we do. To achieve this goal, we remain dedicated to upholding our corporate values:

  • Excellence – We aspire to be the best in everything we do; good is not enough. We recruit and retain the most competent people who are committed to a culture of excellence and continuous quality improvement.
  • Learning Organization – We are a learning organization and value knowledge; developing, capturing, applying and managing knowledge is our most important work. Skilled, experienced, and knowledgeable employees are our most valuable asset.
  • Innovation – We create value for our customers and partners by combining clinical expertise and applied technology to promote health care excellence. We embrace and approach change as an opportunity for improvement.
  • Teamwork/Collaboration – Each of us succeeds individually when we as a corporate team achieve success. We work in collaboration with each other and our partners to improve health care.
  • Can Do – We expect all employees to demonstrate individual leadership through a positive approach to every task, a “can do” attitude, and a restless determination to continually improve as part of our quality improvement culture.
  • Trust/Integrity – We practice the highest ethical standards in all that we do. We build trust by honoring our commitments. In order to earn and maintain trust and demonstrate our integrity, we must be good citizens both corporately and individually.
  • Altruism – As a nonprofit company, our greatest obligation is to be of service and to promote the public good. Our ability to meet these obligations depends on maintaining a sound financial position.

Who We Are

The CCME Board of Directors is composed of up to 9 members representing a variety of health care settings, disciplines, and backgrounds. The Board includes at least one consumer/Medicare beneficiary representative and one individual who is a representative of health care providers. No single profession constitutes a majority of the Board. The Board of Directors are elected at the CCME Annual Meeting in November for terms of up to three (3) years.

John R. Mangum, MD

Chairman

Sanford, NC

Charles T. Frock, MHA, FACHE

Vice Chairman

Chapel Hill, NC

Karen Reeves, BSN, MHHA, FACHE

Secretary

Fort Mill, SC

Meera Narasimhan, MD, DFAPA

Member

Columbia, SC

Ian Baird Buchanan, MD, MPH

Member

Boone, NC

Quince D. Fleming, Jr., MBA

Executive Committee Member - Consumer/Medicare Beneficiary Representative

Raleigh, NC

Michelle Brooks, MSN

Member

Greenville, NC

Donald J. DiPette, MD, FACP, FAHA

Member

Columbia, SC

Jeffrey L. Perkins, CPA, CIA, CHFP, MBA

Member

Columbia, SC

Senior Leadership is responsible for managing the major functional areas of the corporation. They report directly to the President and Chief Executive Officer, who is accountable to the Board of Directors.

Steven B. Martin, MHA, CPHQ, FACHE

President & CEO

Steven is the President and Chief Executive Officer (CEO) for The Carolinas Center for Medical Excellence (CCME). Steven came to CCME from Atrium Health in Charlotte, NC, where he served as a Vice President within Atrium Health's Quality Division. His responsibilities included the comprehensive oversight for accreditation, medical staff services/quality, Section 1557 of the Affordable Care Act (Patient Non-Discrimination), and the Insurance and Payor Quality of Care Complaint process. He served as a member of the Joint Commission's Health Systems Liaison Advisory Council and as Deputy for the COVID-19 Surge Operations Leadership Group at Atrium Health. His additional prior leadership roles include Vice President for Business Development/Senior Consultant at Courtemanche & Associates, Inc., and Director of Quality Management at Carolinas HealthCare System. Steven also served as a Hospital Surveyor with The Joint Commission.

Steven holds a Masters in Health Administration from the Medical University of South Carolina and a Bachelor of Science in Biology from Wofford College. His credentials include Fellow of the American College of Healthcare Executives (FACHE) and Certified Professional in Healthcare Quality (CPHQ).

Stephen M. Dille, CPA, MBA

Vice President of Finance and Administration

Stephen Dille has overall strategic and operational responsibility for CCME’s Finance and Administration Departments, to include finance, human resources, facilities, information technology, contract administration, and investment portfolio for the organization.

Mr. Dille has over 20 years of financial management experience. His areas of expertise include financial and accounting management including analysis, budgeting, accounting, strategic planning, forecasting and reporting; information system design and management; IT contractor management; and pricing and managing federal contracts and grants. Mr. Dille recently held the role of chief financial officer for Rise Against Hunger, an international not for profit organization.

Mr. Dille received a Master of Business Administration from Texas A&M University in College Station, TX and a Bachelor of Science in Accounting from Louisiana State University in Baton Rouge, Louisiana. He is a Certified Public Accountant (CPA), licensed in North Carolina and Louisiana.

Karen Southard, RN, MHA, CPHQ

Program Director

Karen Southard serves as director of Quality Improvement Programs. Most recently she served as CCME's state program director for South Carolina as part of the Atlantic Quality Innovation Network for the 11th Statement of Work, Centers for Medicare & Medicaid Services (CMS) Quality Improvement Organization (QIO) contract. In that role Ms. Southard was responsible for the efficient and effective management of the South Carolina Quality Innovation Network-QIO contract, ensuring that tasks and outcomes were accomplished successfully.

Ms. Southard has more than 35 years of combined clinical, performance improvement, and leadership experience. Ms. Southard is responsible for developing innovative strategies to deliver new levels of quality improvement across the health care continuum. Prior to returning to CCME, Ms. Southard held the role of Vice President of Quality & Clinical Performance Improvement at the North Carolina Healthcare Association.

Ms. Southard earned a Master's in Health Administration from Pfeiffer University; a Bachelor of Science in Business in Organizational Management; and a Diploma of Nursing at Illinois Masonic Medical Center School of Nursing. She is a Certified Professional in Healthcare Quality (CPHQ) through the National Association of Healthcare Quality (NAHQ).

Cheryl Powell, CPA

Director of Finance

Cheryl Powell is responsible for oversight of CCME financial operations including management of CCME contracts, accounts receivable and payable, payroll, and auditing. She provides consultation regarding CCME financial performance, oversees and manages budget development and monitoring, and coordinates our various financial audits.

Ms. Powell has been with CCME for over 30 years, beginning her career here as an accounting clerk. During her tenure she has held roles as accounting specialist, assistant accounting manager, and most recently, accounting manager.

Ms. Powell received a Bachelor of Arts in Accounting from the College of Charleston in Charleston, SC and is a Certified Public Accountant.

Priscilla J. Smith, RN, MS, MBA, CPHQ

Director of State Review Services

Priscilla Smith oversees the operations of CCME's health-care related contracts (primarily Medicaid) and business development activities within the State Review Services department.

Ms. Smith is a healthcare executive with over 30 year of experience serving complex integrated settings. She previously served as the System of Care Director, Behavioral Health, of Magellan Complete Care of Virginia where she managed a team of clinical and non-clinical staff of diverse backgrounds, ensuring positive, integrated care outcomes for members and advancing policies and procedures to ensure full compliance with state, federal, and NCQA regulations and requirements. Ms. Smith's prior roles include Director, Behavioral Health and Developmental Services at the Virginia Office of the State Inspector General in Richmond, VA; Director, Quality Management at Eastern State Hospital in Williamsburg, VA; and Director, Facility Operations and Quality Improvement at the Virginia Department of Behavioral Health and Developmental Services in Richmond, VA.

Ms. Smith received a Master of Science in Healthcare Management and a Master of Business Administration from Rensselaer Polytechnic Institute in Troy, NY, and a Bachelor of Science in Nursing from St. Joseph College in West Hartford, CT. She is a Certified Professional in Healthcare Quality (CPHQ) through the National Association of Healthcare Quality (NAHQ) and is a registered nurse in the Commonwealth of Virginia.