Culture of Collaboration
There is an inherent relationship between heath care system performance at the provider, payer, and community levels, and the care that patients receive. The Carolinas Center for Medical Excellence (CCME) is an experienced, trusted partner in evaluating and improving performance constructively and collaboratively.
Applying expertise and experience rooted in our foundation as a federally designated quality improvement organization (QIO) since 1984, we work closely with partners to identify gaps in system delivery and provide the tools necessary to take action. We've helped countless clients improve system performance and deliver care that is patient-centered, cost-effective and safe.
Carolinas Center for Medical Excellence (CCME) is a non-profit health care quality consultancy and QIO-like Entity certified by Centers for Medicare and Medicaid Services (CMS) founded by physicians in 1983. Headquartered in North Carolina’s Research Triangle, we offer an array of quality improvement, clinical review, audit, technical, and consulting services and solutions to improve care delivery, system performance, and patient outcomes.
As part of the Health Quality Innovation Network (HQIN), CCME is the QIO for South Carolina. Under the 5-year quality improvement contract, we provide quality improvement expertise to Medicare providers and support better outcomes for Medicare Beneficiaries living in rural, underserved communities. The HQIN region serves, VA, KS, MO and SC. www.hqin.org.
We help people by improving the quality of health care.
CCME Corporate Values
At CCME, we believe that to transform health care, we must continuously aspire to be the best in everything we do. To achieve this goal, we remain dedicated to upholding our corporate values:
- Excellence – We aspire to be the best in everything we do; good is not enough. We recruit and retain the most competent people who are committed to a culture of excellence and continuous quality improvement.
- Learning Organization – We are a learning organization and value knowledge; developing, capturing, applying and managing knowledge is our most important work. Skilled, experienced, and knowledgeable employees are our most valuable asset.
- Innovation – We create value for our customers and partners by combining clinical expertise and applied technology to promote health care excellence. We embrace and approach change as an opportunity for improvement.
- Teamwork/Collaboration – Each of us succeeds individually when we as a corporate team achieve success. We work in collaboration with each other and our partners to improve health care.
- Can Do – We expect all employees to demonstrate individual leadership through a positive approach to every task, a “can do” attitude, and a restless determination to continually improve as part of our quality improvement culture.
- Trust/Integrity – We practice the highest ethical standards in all that we do. We build trust by honoring our commitments. In order to earn and maintain trust and demonstrate our integrity, we must be good citizens both corporately and individually.
- Altruism – As a nonprofit company, our greatest obligation is to be of service and to promote the public good. Our ability to meet these obligations depends on maintaining a sound financial position.
Who We Are
The CCME Board of Directors is composed of up to 9 members representing a variety of health care settings, disciplines, and backgrounds. The Board includes at least one consumer/Medicare beneficiary representative and one individual who is a representative of health care providers. No single profession constitutes a majority of the Board. The Board of Directors are elected at the CCME Annual Meeting in November for terms of up to three (3) years.
Chapel Hill, NC
Fort Mill, SC
Executive Committee Member
Executive Committee Member - Consumer/Medicare Beneficiary Representative
Senior Leadership is responsible for managing the major functional areas of the corporation. They report directly to the President and Chief Executive Officer, who is accountable to the Board of Directors.
President & CEO
Joy Hogan Rozman is the President and Chief Executive Officer (CEO) for The Carolinas Center for Medical Excellence (CCME). Prior to joining CCME, Joy directed the quality and patient safety initiatives in the Middle East for Boston-based Partners Healthcare International. She also served as president and CEO of the Virginia Health Quality Center from 1996 to 2007 and chief operating officer (COO) from 1993 to 1996. She also served as COO of Quality Health Strategies and its subsidiaries, the Delmarva Foundation for Medicare Care and the Delmarva Foundation for the District of Columbia.
Ms. Rozman holds a master's of education degree in human services administration from the University of Massachusetts at Amherst, a nursing degree and bachelor's degree in public health education from Columbus University, and a quality manager certificate from George Washington University’s School of Continuing Engineering and Applied Sciences. She has served for seven terms on the Board of Examiners, Malcolm Baldrige National Quality Award. She is also the recipient of the Distinguished Executive Leadership Award from the James Q. Cannon Endowment for excellence in advancing the field of quality improvement.
Senior Vice President of Operations
Yvonne Copeland oversees operations at CCME. She is responsible for Medicaid service lines, business development, communications, and corporate compliance. As a member of the Executive Leadership Team, Copeland establishes corporate strategy and culture, ensures value to CCME's customers, and serves, as needed, in an interim role as chief executive.
Ms. Copeland has over 25 years of nonprofit leadership and healthcare experience including managed care administration, quality improvement operations, behavioral health policy, government relations, and association management. She recently held the role of regional vice president for community operations at Cardinal Innovations Healthcare in Chapel Hill, North Carolina. Ms. Copeland also represented LME/MCOs and behavioral health providers in her previous roles as executive director at North Carolina Council of Community Programs and director of policy and continuing education of the New Jersey Chapter of the National Association of Social Workers.
Ms. Copeland received a master of business administration degree from Meredith College in Raleigh, North Carolina, and a bachelor of arts degree in statistical research methods, sociology, from Rutgers University in New Brunswick, New Jersey.
Vice President of Finance and Administration
Stephen Dille has overall strategic and operational responsibility for CCME’s Finance and Administration Departments, to include finance, human resources, facilities, information technology, contract administration, and investment portfolio for the organization.
Mr. Dille has over 20 years of financial management experience. His areas of expertise include financial and accounting management including analysis, budgeting, accounting, strategic planning, forecasting and reporting; information system design and management; IT contractor management; and pricing and managing federal contracts and grants. Mr. Dille recently held the role of chief financial officer for Rise Against Hunger, an international not for profit organization.
Mr. Dille received a Master of Business Administration from Texas A&M University in College Station, TX and a Bachelor of Science in Accounting from Louisiana State University in Baton Rouge, Louisiana. He is a Certified Public Accountant (CPA), licensed in North Carolina and Louisiana.
Karen Southard serves as director of Quality Improvement Programs. Most recently she served as CCME's state program director for South Carolina as part of the Atlantic Quality Innovation Network for the 11th Statement of Work, Centers for Medicare & Medicaid Services (CMS) Quality Improvement Organization (QIO) contract. In that role Ms. Southard was responsible for the efficient and effective management of the South Carolina Quality Innovation Network-QIO contract, ensuring that tasks and outcomes were accomplished successfully.
Ms. Southard has more than 35 years of combined clinical, performance improvement, and leadership experience. Ms. Southard is responsible for developing innovative strategies to deliver new levels of quality improvement across the health care continuum. Prior to returning to CCME, Ms. Southard held the role of Vice President of Quality & Clinical Performance Improvement at the North Carolina Healthcare Association.
Ms. Southard earned a Master's in Health Administration from Pfeiffer University; a Bachelor of Science in Business in Organizational Management; and a Diploma of Nursing at Illinois Masonic Medical Center School of Nursing. She is a Certified Professional in Healthcare Quality (CPHQ) through the National Association of Healthcare Quality (NAHQ).
Director of Finance
Cheryl Powell is responsible for oversight of CCME financial operations including management of CCME contracts, accounts receivable and payable, payroll, and auditing. She provides consultation regarding CCME financial performance, oversees and manages budget development and monitoring, and coordinates our various financial audits.
Ms. Powell has been with CCME for over 30 years, beginning her career here as an accounting clerk. During her tenure she has held roles as accounting specialist, assistant accounting manager, and most recently, accounting manager.
Ms. Powell received a Bachelor of Arts in Accounting from the College of Charleston in Charleston, SC and is a Certified Public Accountant.
Join Our Mission
Delivering on our mission to help people by improving quality of health care means navigating a complex health care system. That requires expertise from many fields.